Frequently asked questions

Choose your phone brand and model, select a case colour, upload your photo, then drag and zoom it until the placement looks right. Lock the design before adding the case to your cart.

Choose Other / not listed and enter your exact phone model. We will confirm availability before making your order.

Use a clear, high-resolution photo with the important faces or details away from the edges and camera area. Avoid screenshots, heavily compressed images and photos downloaded from messaging apps where possible.

Yes. The case builder shows the available case colours. Your selected colour, phone model, photo and placement are saved together when you lock the design.

You can unlock and adjust the design before adding it to your cart. If you have already placed your order, contact us immediately. Production may begin quickly, so changes cannot be guaranteed.

Each case is designed separately, so every phone can have its own model, colour, photo and placement. Couples includes two cases, Trio includes three and Family includes four.

Every case includes one free keyring charm. Choose one charm for each case before checkout. You may choose different charms or select the same charm more than once.

Courier delivery is R99 nationwide and free for qualifying orders of R769 or more. We deliver to Johannesburg, Pretoria, Cape Town, Durban and other towns and major centres across South Africa. Collection is not available.

Most orders are prepared in 1–2 working days before courier collection. Delivery time depends on your area and begins once the parcel has been handed to the courier.

Because your case is made to your specifications, change-of-mind returns are generally not accepted. Your rights for defective, damaged or incorrectly supplied goods remain protected. Please read our Refunds and Cancellations policy for full details.

Yes. Use our custom print request form to send your idea, dimensions and reference image or model file. We will review it and send you a quote and lead time.